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At Mela Wedding, customer care and attention are an integral part of our commitment to excellence. For this reason, our customer service is always available, including holidays and weekends, via WhatsApp and email. Every customization and bespoke request is handled with the utmost courtesy, expertise, and speed, reflecting our dedication to offering a bespoke experience that reflects the beauty and craftsmanship of our garments.

Let our team help you create something unique, combining elegance and craftsmanship to meet your every need.

At Mela Wedding, we're committed to ensuring your shopping experience is as seamless as possible. Our payment systems use secure platforms, such as PayPal and monitored credit card networks, to offer you a safe and worry-free experience.

Choosing us means not only accessing the artisanal elegance of our collections, but also enjoying a safe and reliable transaction, which allows you to purchase with full confidence and focus your attention on what really matters: the beauty and timeless quality of our garments.

Our customers are 100% satisfied, as the reviews show. However, returns and refunds will be accepted in the event of a manufacturing defect. In any case, returns and refunds are not available for custom or personalized products.

I offer a two-year guarantee which applies only if the item has been stored and used in accordance with the washing and care instructions for fine items indicated on the dedicated page Washing and caring for fine items .

For requests for refunds and returns, please refer to the provisions expressly set out in the Terms and Conditions section.